Emergency calls can be made by dialing 111 on the VOIP line. As VOIP lines rely on a working internet connection and an electric power source, you may be unable to make a call to 111 during a power outage or internet outage. It is recommended that you have an alternative means, like a cell phone, to contact 111 services.

If you are a vunerable user who does not have access to an alternative service to contact 111 in the case of a power outage, you may be eligible for the supply of a battery backup service for your voip line.

An application form to be considered a vunerable consumer can be downloaded here. Please complete and return the form to This email address is being protected from spambots. You need JavaScript enabled to view it., you can also contact us with any questions regarding this at 0800323002.